Terms of Service

Effective Date: February 26, 2026 | Last Updated: February 26, 2026

1. Agreement to Terms

By creating an account or using the Replybase platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you do not agree to these Terms, do not use the Service.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

2. Who We Are

Replybase ("we," "us," or "our") is a business based in Ontario, Canada. We provide a platform that enables businesses to automate AI-powered responses to Instagram direct messages and comments.

Contact us at: support@replybase.app

3. Eligibility

To use the Service, you must:

By using the Service, you represent and warrant that you meet these requirements.

4. Account Registration

4.1 Creating an Account

You must register for an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep that information up to date.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@replybase.app if you suspect any unauthorized access to your account.

4.3 One Account Per User

Each account may only be used by the individual or entity that registered it. You may not share, transfer, or sell your account.

4.4 Platform Access

Our team may access your account data to provide support, maintain the Service, or investigate abuse.

5. Connecting Your Instagram Account

5.1 Authorization

To use the Service, you must connect one or more Instagram Business accounts via Instagram's OAuth authorization flow. By doing so, you grant us permission to:

5.2 Your Responsibility for Instagram Compliance

You remain solely responsible for ensuring your use of the Service complies with:

We do not guarantee that your use of the Service will be in compliance with Meta's policies. You are responsible for reviewing those policies independently.

5.3 Instagram API Dependency

The Service depends on Instagram's Graph API, which is operated by Meta. We have no control over Meta's API availability, rate limits, feature changes, or policy enforcement. We are not liable for any disruption to the Service caused by changes to Meta's API or policies.

5.4 Revoking Access

You may disconnect your Instagram account at any time from within the Service. This will revoke our access token and stop all automated activity on that account. You may also revoke access directly through your Instagram account settings.

6. The Service — What We Do

6.1 Automation Flows

The Service allows you to create automation flows that:

6.2 AI-Generated Responses

Responses sent from your Instagram account through the Service are generated by artificial intelligence (Anthropic's Claude). You are solely responsible for all content sent from your Instagram account, regardless of whether it was generated by AI or written by you.

You acknowledge that:

We strongly recommend enabling manual approval for sensitive, regulated, or high-stakes communications (e.g., healthcare, financial, or legal topics).

6.3 Manual Approval

When manual approval is enabled for a flow, generated responses are held for your review before being sent. You may approve, edit, or reject each response. Enabling manual approval is your responsibility — we are not liable for automated responses sent without it.

6.4 Voice Messages

If you enable voice output, the Service converts AI-generated text to audio using ElevenLabs' text-to-speech technology and delivers it as a video message via Instagram. The audio file is hosted on publicly accessible storage for the duration required to deliver the message to Instagram.

6.5 Third-Party Tool Integrations

You may optionally connect third-party tools (Google Calendar, Gmail, Google Sheets) through the Composio integration platform. By connecting these tools, you authorize the AI agent to take actions on your behalf (e.g., creating calendar events, sending emails, appending rows to spreadsheets) as part of an automated conversation flow. You are responsible for the consequences of any actions taken by the AI agent using these tools.

7. Your Content and Data

7.1 Your Content

"Your Content" means any content you provide to the Service, including system prompts, trigger rules, business descriptions, example responses, and uploaded files. You retain all ownership rights to Your Content.

You grant us a limited, non-exclusive, royalty-free license to use, store, process, and transmit Your Content solely as necessary to provide the Service to you.

7.2 Prospect Messages

Messages received from your Instagram followers ("Prospects") through your connected accounts are processed by the Service to generate automated replies. You are the data controller for Prospect data. You represent that your use of the Service with respect to Prospect data complies with all applicable privacy laws, including Canada's PIPEDA and, where applicable, the EU's GDPR.

7.3 AI Training

We do not use Your Content or Prospect message data to train AI models. Message content processed by Anthropic's Claude is subject to Anthropic's API data usage policies, under which API input/output is not used for model training by default.

7.4 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use that feedback without restriction or compensation to you.

8. Acceptable Use

You agree not to use the Service to:

We reserve the right to suspend or terminate your account for any violation of this section, with or without notice.

9. Canada's Anti-Spam Legislation (CASL)

If you are sending commercial electronic messages to recipients in Canada through the Service, you are responsible for complying with CASL, including obtaining appropriate express or implied consent from recipients before sending. We are not responsible for your CASL compliance. You indemnify us against any claims or penalties arising from your failure to comply with CASL.

10. Fees and Payment

The Service is currently available without charge during our early access period. We reserve the right to introduce fees in the future. We will provide at least 30 days' advance notice before any paid tier takes effect. Continued use of the Service after a fee change takes effect constitutes acceptance of the new pricing.

11. Service Availability

We will make reasonable efforts to keep the Service available. However:

We are not liable for any losses resulting from Service downtime or unavailability.

12. Intellectual Property

12.1 Our Platform

All rights in the Service, including the platform, software, UI, and branding, are owned by or licensed to Replybase. Nothing in these Terms grants you any rights in the platform beyond the limited license to use the Service as described.

12.2 Your IP

You retain all intellectual property rights in Your Content. We do not claim ownership of any content you upload or create within the Service.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPLYBASE AND ITS OFFICERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO:

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of (a) CAD $100 or (b) the total fees paid by you to us in the 12 months preceding the claim.

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. If you are located in such a jurisdiction, some of these limitations may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless Replybase and its officers, employees, and contractors from and against any claims, liabilities, damages, fines, penalties, and expenses (including reasonable legal fees) arising from:

16. Termination

16.1 Termination by You

You may stop using the Service at any time. To delete your account and associated data, email support@replybase.app with the subject line "Account Deletion Request." See our Privacy Policy for details on data deletion.

16.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without notice, if:

16.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. Sections 7, 12, 13, 14, 15, and 17 survive termination.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the courts of competent jurisdiction in Ontario, Canada. You consent to the exclusive jurisdiction of such courts.

17.1 EU/EEA and UK Users

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable consumer protection laws. Nothing in these Terms limits any rights you may have under mandatory local law. Where required, we will provide EU/EEA users with the ability to resolve disputes through your local courts or applicable alternative dispute resolution mechanisms.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

Changes will be effective no sooner than 14 days after notice is provided, except where changes are required by law or relate to new features, in which case they may be effective immediately. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms.

19. General

20. Contact Us

For questions about these Terms:

Replybase Ontario, Canada Email: support@replybase.app